Field Officer - Customer Verification (Bali Region)

Join Home Credit as a Field Officer in the stunning Bali region and play a pivotal role in ensuring customer satisfaction and operational excellence. This position offers a unique opportunity to work in a dynamic environment while contributing to the financial inclusion journey of Indonesia. With Home Credit leading the way in providing accessible and affordable credit solutions, you'll be part of a team dedicated to transforming lives through responsible lending.

As a Field Officer, you'll be the face of Home Credit in Bali, visiting customers in their homes to verify their loan applications, assess their creditworthiness, and ensure their satisfaction throughout the loan process. You'll use our proprietary tools and software, including our customer relationship management (CRM) system, to manage your workload efficiently and provide exceptional service.

Based in the vibrant and diverse Bali region, you'll have the chance to experience the island's rich culture and natural beauty while making a meaningful impact on the local community. With competitive compensation and a range of benefits, this is your opportunity to join a global company with a strong commitment to social responsibility.

📋 Tanggung Jawab Pekerjaan

• Visit customers in their homes to verify loan applications and assess creditworthiness.
• Conduct thorough documentation and data collection using our CRM system.
• Provide exceptional customer service and build strong relationships with clients.
• Monitor loan performance and provide regular updates to the credit team.
• Collaborate with the local team to ensure operational excellence and consistency.
• Adhere to company policies, procedures, and regulations.
• Participate in team meetings and training sessions to stay updated on best practices.
• Contribute to the financial inclusion goals of Home Credit in Indonesia.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a sales or field-based role, preferably in the financial services industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with using computers and basic software applications.
• Valid driver's license and reliable transportation.
• Fluency in both English and Indonesian languages.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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