Marketing Administrator - Sales & Customer Support

Join Dinasira Sembada as a Marketing Administrator and play a pivotal role in supporting our sales and marketing operations in the vibrant heart of Bali. This position is ideal for detail-oriented professionals who thrive in dynamic environments, ensuring seamless coordination between our sales team and customer support. As part of our growing team, you'll be instrumental in maintaining our brand's reputation and driving customer satisfaction.

In this role, you'll work closely with our marketing and sales teams to manage and optimize our customer relationship management (CRM) system, ensuring that all customer data is accurate and up-to-date. You'll also be responsible for coordinating marketing campaigns, managing our social media presence, and providing exceptional customer support.

If you're a passionate and organized individual with a keen eye for detail, we invite you to be part of our journey in Badung, Bali. This is your chance to make a tangible impact on our business while growing professionally in a supportive and innovative work environment.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain our CRM system, ensuring all customer data is accurate and up-to-date.
• Coordinate marketing campaigns, from planning to execution, using tools like Hootsuite and Mailchimp.
• Monitor and engage with our social media presence, creating and scheduling content using platforms like Instagram, Facebook, and Twitter.
• Provide exceptional customer support, addressing inquiries and resolving issues promptly and professionally.
• Assist in the development and implementation of marketing strategies to drive customer acquisition and retention.
• Generate regular reports on marketing performance and customer support metrics.
• Collaborate with the sales team to ensure seamless coordination and alignment of marketing efforts with sales goals.
• Stay updated with industry trends and best practices in marketing and customer support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in marketing administration, customer support, or a related role.
• Proven experience with CRM systems, preferably Salesforce or HubSpot.
• Strong understanding of social media marketing and content creation.
• Excellent communication and interpersonal skills, with the ability to work well in a team.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and deadlines.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Fluency in both English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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