Customer Support Staff (App-Based Services) - Bali, Indonesia

Join a dynamic team in Bali as a Customer Support Staff for an innovative app-based service provider! This is your chance to be part of a growing company that values exceptional service and customer satisfaction. Based in the vibrant Sudirman area with remote flexibility for Bali residents, you'll be at the heart of our customer interactions, ensuring seamless experiences for our users.

As a Customer Support Staff at Private Advertiser, you'll handle inquiries, resolve issues, and provide top-notch support for our app-based services. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that's shaping the future of customer service in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide timely and efficient customer support for our app-based services
• Handle customer inquiries, complaints, and issues via email, phone, and live chat
• Assist with troubleshooting and resolving technical problems
• Maintain accurate and up-to-date customer records
• Escalate complex issues to the appropriate teams for resolution
• Monitor and analyze customer feedback to identify trends and areas for improvement
• Collaborate with the marketing team to promote our services and engage with customers
• Stay updated with the latest industry trends and best practices in customer support

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer support or a related field
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Proficiency in English, both written and spoken
• Familiarity with CRM software such as HubSpot or Salesforce
• Familiarity with app-based service platforms
• Ability to work independently and as part of a team
• Bachelor's degree in a related field is a plus

🛠️ Keahlian

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